Panacea is an exclusive, comprehensive service offering from DocPrivé.
Panacea includes house-call / hotel-call services.
One of our doctors will come to you. Should you require blood tests or other investigation, your doctor will perform them at your premises or refer you for further care.
General Acute Conditions
Chronic Medical Conditions
Minor Injuries and Minor Surgical Sutures
Wound Care Management
This service is currently only available in Cape Town. Please enquire at:
The service hours are:
Mondays to Fridays: 10am to 10pm
Saturdays, Sundays and Public Holidays: 10am to 6pm.
The cost of the house-call will vary depending on the medication, X-rays/lab tests and procedures required.
Our service is available at most major hotels in Cape Town.
This is not an emergency medical service. For medical emergencies, please contact your nearest emergency services.
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DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé WELCOME TO DOCPRIVÉ, YOUR OWN PRIVATE DOCTOR, WHEREVER YOU ARE. MEDICAL ADVICE, PROFESSIONAL DOCTORS, HAVE AN ONLINE Consultation. Qualified and Accredited doctors, book and online onsultation, wherever you are. Your personal information will remain secure and onfidential, YOU ARE IN GOOD HANDS. CONVENIENT AND Personalized service, your own private physician, book anytime anywhere. RELAX AND BE WELL, your medical sanctuary, peace of mind. Adventure to dream destinations, travel medical consultation, our international team on tandbyRestoration & erjuventation, with your private physician, journey to a healthy lifestyle. RECEIVE A FREE CONSULT,BOOK ONLINE, TO ENJOY THIS.1. Sign up and book and appointment: Book online to choose a time and method of consultation that suits you. 2. Talk to your own private doctor: our doctors will contact you through your preferred method. 3. Be well: received medical advice, prescriptions, lab referrals and reports as required. DOCPRIVÉ Our doctors .Our doctors are registered, qualified Our doctors are registered, qualified medical professionals with the Health Professions Council of South Africa. Additionally, some doctors may also have UK and US medical registration, as well as American Heart Association Advance Life Support certification. Our international team of doctors are professional General Practitioners who are trained to provide high quality healthcare. Book now to enjoy the convenience of bespoke medical consultation online wherever you are.Sign up for a free trial medical consultation now. Explore our brands. DocPrivé: it’s like having your own private doctor. Professional medical advice wherever you are phone Consult ( landline or mobile). Skype Consult. Web-browser Consult ( need Chrome). Book and chat with your own private doctor. Check our bookings video guide on how to book. You will need a valid mobile /landline number (please check list of valid countries). You will also need to have Skype installed or Chrome web browser, depending on which method is preferred (see detailed instructions). Clickable link Book and chat with your own private doctor. Check our bookings video guide on how to book. For Skype and web-browser consult, you will need working webcam, microphone, internet connection and data. Cost: R289*ZAR ($40 SGD) for consult. $20 SGD) for administrative charges of prescription, referral letter and medical report. *cost will depend on the prevailing exchange rate (refer to the currentcy convertor for guidance), your card will be charged in the currency of your bank account for the equivalent Singapore Dollars Value and the cost is based on the Singapore dollar value quoted. Services we offer. 1.Travel Health Advice ;Going to your dream holiday in an exotic location? Before your departure, have a chat with our doctors to find out on what you can prepare beforehand to ensure that your holiday is not ruined by unforeseen health concerns. There are many things you can do to make your holiday safe and hassle-free. Already travelling but has health concerns and not sure what to do? Chat with us for professional assistance. General Vaccination advice ;Did you know that even adults need vaccines and boosters to protect against diseases? Not sure if you had all the recommended shots to protect you from nasty bugs? Have a chat with our doctors to plan for your vaccination schedule. There are also new vaccine options such as HPV vaccine. Chat with your doctor to see how you can benefit. 2.Dietary/exercise advice ;Trying to lose weight /gain muscle/eat healthier but not sure where to start? Chat with our doctors for a professional plan. 3.Medical report interpretation :Have medical test results and reports but not sure what it means? Need a second opinion on your results? Not sure how to use the medication around the house? Chat with our doctor to have a detailed discussion. 4.Your very own private doctor consultation:It’s like seeing your regular doctor, but more convenient. Our doctors are qualified and experienced in providing an excellent standard of care. They are all certified independent medical practitioners with the Health Professions Council of South Africa. Some of them may also have additional qualifications and licenses to practice in other countries such as registration with the UK medical council (GMC) and US medical license. All our doctors are also certified providers of American Heart Association’s Advanced Life Support so you can rest assured that you are in good hands. We can provide you with medical advice, diagnosis and treatment plan. If after your consultation the doctor agrees that the condition warrants, he/she will also prescribe medication. We can also email you the prescription which you can take to the nearest pharmacy to be fulfilled. If your consulting doctor agrees that blood tests are required, we will refer you to the nearest laboratory and once the results are ready, have a follow up consultation to discuss the plan forward. You will have to pay for the medication and the tests at the pharmacy or the laboratory. Please note that prescription and laboratory testing referrals are only available in South Africa. Should you reside outside of South Africa, we can still recommend the medication you can purchase at the pharmacy and the type of blood tests that you may require but at this moment we will not be able to provide a prescription and laboratory referral outside of South Africa. Did you know that most patients who go to a GP will not require prescription medication and that many conditions can be safely and effectively treated with non-prescription medication? If you are in doubt whether, why not chat with one of our doctors. There is also the option of having a house-call for those lucky enough to be living in Cape Town at a discounted price after your tele-consult. Click here to find out more about this option. 6Reproductive Health Questions ;Trying to fall pregnant? Have contraceptive related questions? Sexual health related questions? Have a confidential chat with your own private doctor. 7.Psychological wellness; Not sleeping well? Symptoms of depression or anxiety? Chat with our doctor for advice. What we are unable to consult for:8.Emergencies : PLEASE LEAVE THE WEBSITE IMMEDIATELY AND DIAL 911 ( SOUTH AFRICA MOBILE) OR OTHER ALTERNATE EMERGENCY SERVICES 1. Chinese traditional medicine ;FAQ (Frequently Asked Questions) How can I chat with the doctor? There are 3 methods: 1. You can book an appointment for a telephone consult on your South African mobile/landline. For other countries please see the list below: Both landlines and mobiles in Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States Only landlines in Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela. 2. Alternatively, if you have Skype installed we can videoconference you. Please provide your Skype user name when you book the appointment. 3. After booking, we can also email you a link to start a video conference in your Chrome web-browser for your video consult if preferred. For options 2 and 3 you will need a working webcam, microphone, speakers/earphones, internet connection and bandwidth and can be on your desktop computer or laptop computer. For tablets and smartphones, the email request for videoconferencing will open up a request to download Google Hangout. You will have to install Google Hangout to your device to start the videoconference should you prefer to not use Skype. Please log into the videoconference session at the start time of your booked appointment. Should you have any other preferred channels of communication e.g. LINE, Wechat, Whatsapp, please email us to let us know : . Please also subscribe to our mailing list to keep abreast of the newest developments. Can I claim from medical aid/insurance? Century Medica is a registered healthcare provider and all the services are on a self-pay basis. While we do not work with any medical aid at this moment in direct payment, receipts from Century Medica are valid healthcare receipts. Please check with your medical aid/insurance regarding reimbursement. Can you prescribe antibiotics? Antibiotic use is regulated as overuse can contribute to resistance of bacteria in the person who has consumed the antibiotic inappropriately. Antibiotic resistance is a serious problem as there will be very few treatment options that can be used to treat infection in that particular individual. At Century Medica, all our doctors are professionally trained in the appropriate use of antibiotics, which is why we will not put you at risk by prescribing antibiotics to you without having the opportunity of a clinical examination. Should our doctors feel that antibiotic is warranted in your case, we can prescribe or will refer you to appropriate providers if you require further physical workup. What kind of medication can you not prescribe? 1. Any medicines classed as controlled or restricted drugs/substances under the MEDICINES AND RELATED SUBSTANCES ACT 101 OF 1965 and all its’ amendments; 2. Unlicensed medications; 3. Sedatives or sleeping tablets; 4. Strong analgesics; 5. Medications that need to be initiated by a hospital specialist. We are, however, able to refer you to see a relevant specialist with a medical referral (we charge for referral letters, see our Costs). What if my consultation lasts longer than 10 minutes? In our experience, 10 minutes is quite sufficient for most people. Should you require a longer chat, no problem, let us know towards the end of your session to book a follow up session. Booking instructions and payment will be emailed to you for confirmation and we will call you back at the earliest available opportunity. Unfortunately in-session extensions will not be possible as the appointments are pre-booked and there may be another person waiting to chat with the doctor. Your doctor may, at his/her sole discretion, decide to extend your session when conditions permit as a courtesy. Can you send my medication to me? No. At this moment, we do not offer this service. Be sure to subscribe to our mailing list so that we can keep you updated of new developments. We can, however, advise you on the medication you can purchase at pharmacies nearby or send a prescription to you (see cost). Is this service available even when I am outside of South Africa? Yes! You can request for a call back and chat with our doctors worldwide. Please make sure that you provide a mobile number/ landline or Skype account when booking so that we can connect with you better. We will also be able to call you on your mobile if the number is based in the following countries: Both landlines and mobiles in Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States. Only landlines in Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela. Which languages are available?English and Mandarin. For Mandarin service, please book in the Mandarin section of our website. Can I send photos/files/medical reports to the doctor before the chat? Yes! Please email our doctor directly at: firstname.lastname@example.org. Make sure that you include in the email your login email, name and consult time before your session so that we have all the information to assist you with. Photographs should be taken in good light, must be well focused and preferably with another item next to the object for scale (e.g. ruler, coin, finger, common object of a fixed size). You can also scan your medical reports/test results to email to us. Your medical information will be stored securely compliant with HIPPA( see below). Is my information secure? Yes! Your information is stored with the highest level of security that is HIPPA compliant (HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information). Can I book a session for someone else? Yes! For children under the age of 18, you will have to be present the whole time. For persons over the age of 18, they will have to have their own account for privacy and confidentiality as we store medical information using the email as the identifier. Can I open multiple accounts? To provide you with the best service that is tailor-made for you, it is better to use only one account so that we have your complete history. You may choose to provide only partial information regarding your condition but this can have a negative impact on the appropriateness and validity of the medical advice you are provided with. We rely solely on the information you provide during the consultation and via email. The responsibility to provide accurate information and the resulting advice rests with you. For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed T & C before using the platform.