TELEMEDICINE
OUR ONLINE SERVICES

YOUR VERY OWN PRIVATE DOCTOR CONSULTATION

Our medical professionals are all experienced in providing an excellent standard of care. You can have a video consultation or send us photos, results and other documents to facilitate with your consultation

Requirement: Chrome browser, internet connection, webcam,mic and speakers for the video consultation. An invitation with the link and other instructions to start the sess...
Desktop Chrome Consultation
20 min
R520

LABORATORY INVESTIGATIONS

Nothing to book at the moment

MEDICAL REPORT INTERPRETATION

Requirements: Android Mobile or Tablet and Google-Meet/ Hangouts Meet. Please download Google-Meet/ Hangouts Meet before the start of the session. An invitation with the ...
Google-Meet Consultation
20 min
R520

TRAVEL HEALTH ADVICE

VACCINATION ADVICE

PSYCHOLOGICAL WELLNESS

Requirements: Valid phone number in covered countries
Whatsapp Medical Consultation
20 min
R520

DIET/EXERCISE ADVICE

REPRODUCTIVE HEALTH

DERMATOLOGICAL CARE

For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed Terms & Conditions before using this platform.

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OUR METHODS

PHONE CONSULTATION

You will need a valid mobile / landline number (please check list of valid countries). Book a time that is convenient for you and we will call you for a consultation.

SKYPE

CONSULTATION

You will need to have Skype installed (click tdownload). Book a time and have a video consult with the doctor. Please provide your Skype user name when you book.*

CHROME

WEB-BROWSER 

CONSULTATION

You will need Chrome installed (click to download). Book a time and we will have a video consult in your Chrome browser via Google Meet

( for desktop, laptop and iPhone).

 

For Android phones / tablet, you will need to install Google Hangouts. *

*For Skype and web-browser consult, you will need a working webcam, microphone, internet connection and data.

 Check our BOOKINGS VIDEO GUIDE on how to book.

To reschedule/cancel/change your appointment, please log-in to Bookings Page and click on your name to access the account.
 

PRICING

ONLINE

CONSULTATION FEE

$30(USD)

Phone or video consultation

ADMINSTRATIONFEE 

$15(USD)

Prescription, referral letter, medical report

Currency Convertor

*Actual cost will depend on the prevailing exchange rate (refer to the currentcy convertor for guidance), your card will be charged in the currency of your bank account for the equivalent USD value and the cost is based in USD. Please see fees for each item booked.

 
Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

FAQs

Cancellation/Rescheduling

Can I cancel/reschedule my appointment after booking?


Yes. Please log-in to the Bookings page. Once you are logged-in, please click your name in the upper right corner to access your account. To change appoint details, please click on “Appointments”. You will see all your booked appointments under “Appointments”. Please click on the appointment you would like to change. This will open up the appointment with 2 icons in the right lower corner of the appointment. The “clock” icon is for rescheduling. The “garbage can” icon is for cancellations. Appointments can be changes up to 6 hours before the appointment.

For paid appointments, please also take note of the associated charges. Rescheduling is free of charge. If you cancel at least 24 hours before your appointment start time, there is a cancellation fee of $10 SGD. We will refund the rest of the fees to you. If the cancellation is within 24 hours from the appointment start time, full fees will be charged.




Have other questions but cannot find the answer?


Please email us: info@centurymedica.com.

You can also use the “Chat with us” feature in the left lower corner of the web page for live chat.

For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed T & C before using the platform.





General

What we are UNABLE to consult for:


  1. Emergencies : PLEASE LEAVE THE WEBSITE IMMEDIATELY AND DIAL 911 ( SOUTH AFRICA MOBILE) OR OTHER LOCAL EMERGENCY SERVICES
  2. Chinese traditional medicine ( this is beyond our field of expertise)
  3. Chronic Conditions and repeat prescriptions. E.g. Diabetes and Hypertension.
  4. Conditions under the care of specialists. E.g. Cancer, chronic pain




How do I chat with the doctor?


There are 3 methods: Phone, Web-Browswer or Skype:here are 3 options:

1. Telephone Consultation:

a. South African mobile/landline.

b. Both landlines and mobiles: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States

c. Landlines only: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.

Please ensure that the landline or mobile number you have entered is covered in the above list. We will not be able to contact you if you entered the wrong number or number that is not covered. e.g. mobile number in New Zealand. We will not be able to refund the fees if that happens. We will try to email you to obtain the correct number if there is sufficient time. If you realized that you have entered an invalid number during booking, please email us as soon as possible with the correct number.

2. Skype Video-Consultation: please provide your Skype user name when you book the appointment.

3. Chrome Web-Browser Video-Consultation: after booking, an invitation to start a video conference in your Chrome web-browser will be emailed to you. Click on the link to familiarize yourself with the interface before the appointment time. You can open and close the interface by using the invitation link emailed to you anytime. Your doctor will join the conference at your appointment start time. Your device (tablet/phone) will request for installation of Google Hangout if required.

If you are using your desktop computer or laptop computer, Google Chrome Web-Browser is all you need to start the videoconference. For tablets and smartphones, the email request for videoconferencing will open up a request to download Google Meet / Hangout. You will need to install Google Hangout to your device to start the videoconference. Please join videoconference session at the start time of your appointment.

Please note: for options 2 and 3 you will need a working webcam, microphone, speakers / earphones, internet connection and data.

Should you have any other preferred channels of communication e.g. LINE, WeChat, Whatsapp, please email us to let us know : info@centurymedica.com . Please also subscribe to our mailing list to keep abreast of the newest developments.




More one Web-Browser Video-Consultation:


Chrome Web-Browser Video-Consultation: after booking, an invitation to start a video conference in your Chrome web-browser will be emailed to you. Click on the link to familiarize yourself with the interface before the appointment time. You can open and close the interface by using the invitation link emailed to you anytime. Your doctor will join the conference at your appointment start time. Your device (tablet/phone) will request for installation of Google Meet/Google Hangout if required.

If you are using your desktop computer or laptop computer, Google Chrome Web-Browser is all you need to start the videoconference. For tablets and smartphones, the email invitation for videoconferencing will open up a request to download Google Meet/Google Hangout. You will need to install Google Hangout to your device to start the videoconference. Please join the videoconference at the start time of your appointment.

Please note you will need a working webcam, microphone, speakers / earphones, internet connection and data for Web-Browser Video-Consultation.

Please refer to our Video Bookings Guide for more information.




Can I claim from my medical aid/insurance?


DocPrivé by Century Medica is a registered healthcare provider and all the services are on a self-pay basis. We do not work with any medical aid at this moment in direct payment.




Can you prescribe antibiotics?


Antibiotic use is regulated as overuse can contribute to resistance of bacteria in the person who has consumed the antibiotic inappropriately. Antibiotic resistance is a serious problem as there will be very few treatment options that can be used to treat infection in that particular individual. At DocPrivé, all our doctors are professionally trained in the appropriate use of antibiotics, which is why we will not put you at risk by prescribing antibiotics to you unnecessarily. Should our doctors feel that antibiotic is warranted in your case, we can prescribe or will refer you to appropriate providers.




What kind of medication can you not prescribe?


1. Any medicines classed as controlled or restricted drugs/substances under the MEDICINES AND RELATED SUBSTANCES ACT 101 OF 1965 and all its’ amendments;

2. Unlicensed medications;

3. Sedatives or sleeping tablets;

4. Strong analgesics;

5. Medications that need to be initiated by a hospital specialist. We are, however, able to refer you to see a relevant specialist with a medical referral (we charge for referral letters, see our Costs).




What if my consultation lasts longer than 20 minutes?


In our experience, 10 -15 minutes is sufficient time for most of our clients. Should you require a longer consultation, let us know towards the end of your session to book a follow up appointment. Booking instructions and payment will be emailed to you for confirmation and we will call you back at the earliest available opportunity. Unfortunately in-session extensions will not be possible at this moment. Your doctor may, at his/her sole discretion, decide to extend your session when conditions permit as a courtesy.




Can you post/courier my medication to me?


At this moment, we do not yet offer this service. Be sure to subscribe to our mailing list so that we can keep you updated of new developments. We can, however, advise you on the medication you can purchase at pharmacies nearby or send a prescription to you (see cost)




Is this service available even when I am outside of South Africa?


Yes! You can request for a call back and chat with our doctors worldwide. Please make sure that you provide a valid mobile number/ landline or Skype account when booking. Please see the list below for covered countries:

Both landlines and mobiles in Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States

Only landlines in Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.

At this moment, prescription and lab referral services are only available in South Africa.




Which language options are available?


English and Mandarin Chinese. For Mandarin Chinese service, please book in the Mandarin Chinese section of our website.




Can I send photos/files/medical reports to the doctor before the consultation?


Yes! Please email our doctor directly at: doctor@centurymedica.com. Make sure that you include in the email your login email, name and consultation time prior to your appointment. Photographs should be taken in good light, must be well focused and preferably with another item next to the object for scale (e.g. ruler, coin, finger, common object of a fixed size). You can also scan your medical reports/test results to email to us. Your medical information will be stored securely compliant with HIPPA( see below).




Is my personal and health information secure?


Yes! DocPrivé uses cloud storage with 3 step authentication for the storage of your health information. It is HIPPA compliant which is the highest level of security for health related information. HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information.




Can I book a session for someone else?


Yes! For children under the age of 18, you (the legal guardian/parent) will have to provide proof of identity and will have to be present during the entire consultation. For persons over the age of 18, they will have to open their own account to maintain privacy and confidentiality as we store medical information using the email as the identifier.




Can I open multiple accounts?


To provide you with the best service that is tailor-made for you, it is better to use only one account so that we have your complete history. You may choose to provide only partial information regarding your condition but this can have a negative impact on the appropriateness and validity of the medical advice you are provided with. We rely solely on the information you provide during the consultation and via email. The responsibility to provide accurate information and the resulting advice from such information rests with you.




Where can I find the Terms & Conditions?


Please click here for our Terms and Conditions.




Can I cancel/reschedule my appointment after booking?


Yes. Please log-in to the Bookings page. Once you are logged-in, please click your name in the upper right corner to access your account. To change appoint details, please click on “Appointments”. You will see all your booked appointments under “Appointments”. Please click on the appointment you would like to change. This will open up the appointment with 2 icons in the right lower corner of the appointment. The “clock” icon is for rescheduling. The “garbage can” icon is for cancellations. Appointments can be changes up to 6 hours before the appointment.

For paid appointments, please also take note of the associated charges. Rescheduling is free of charge. If you cancel at least 24 hours before your appointment start time, there is a cancellation fee of $10 SGD. We will refund the rest of the fees to you. If the cancellation is within 24 hours from the appointment start time, full fees will be charged.




Can I change my personal information?


Yes. Please log-in to the Bookings page. Once you are logged-in, please click your name in the upper right corner to access your account. You can change your personal information by clicking “My Info”, including your phone number and contact details. Make sure your telephone number contains the country code in the form of + countrycode telephone number. Please also ensure that your number falls under the covered countries list.

For a copy of your medical information, please email your request to us: info@centurymedica.com. You will have to provide proof of identity before we can release this information to you.




Have other questions but cannot find the answer?


Please email us: info@centurymedica.com.

You can also use the “Chat with us” feature in the left lower corner of the web page for live chat.

For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed T & C before using the platform.




Is my credit card information secure?


Yes. We use Stripe to process all your credit card information. This means that we are PCI compliant and your financial information is not stored on the website. Stripe uses best-in-class security tools and practices to maintain a high level of security and has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.





Data Security

Is my personal and health information secure?


Yes! DocPrivé uses cloud storage with 3 step authentication for the storage of your health information. It is HIPPA compliant which is the highest level of security for health related information. HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information.




Can I change my personal information?


Yes. Please log-in to the Bookings page. Once you are logged-in, please click your name in the upper right corner to access your account. You can change your personal information by clicking “My Info”, including your phone number and contact details. Make sure your telephone number contains the country code in the form of + countrycode telephone number. Please also ensure that your number falls under the covered countries list.

For a copy of your medical information, please email your request to us: info@centurymedica.com. You will have to provide proof of identity before we can release this information to you.




Have other questions but cannot find the answer?


Please email us: info@centurymedica.com.

You can also use the “Chat with us” feature in the left lower corner of the web page for live chat.

For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed T & C before using the platform.




Is my credit card information secure?


Yes. We use Stripe to process all your credit card information. This means that we are PCI compliant and your financial information is not stored on the website. Stripe uses best-in-class security tools and practices to maintain a high level of security and has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.





Booking

Can I book a session for someone else?


Yes! For children under the age of 18, you (the legal guardian/parent) will have to provide proof of identity and will have to be present during the entire consultation. For persons over the age of 18, they will have to open their own account to maintain privacy and confidentiality as we store medical information using the email as the identifier.




How do I chat with the doctor?


There are 3 methods: Phone, Web-Browswer or Skype:here are 3 options:

1. Telephone Consultation:

a. South African mobile/landline.

b. Both landlines and mobiles: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States

c. Landlines only: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.

Please ensure that the landline or mobile number you have entered is covered in the above list. We will not be able to contact you if you entered the wrong number or number that is not covered. e.g. mobile number in New Zealand. We will not be able to refund the fees if that happens. We will try to email you to obtain the correct number if there is sufficient time. If you realized that you have entered an invalid number during booking, please email us as soon as possible with the correct number.

2. Skype Video-Consultation: please provide your Skype user name when you book the appointment.

3. Chrome Web-Browser Video-Consultation: after booking, an invitation to start a video conference in your Chrome web-browser will be emailed to you. Click on the link to familiarize yourself with the interface before the appointment time. You can open and close the interface by using the invitation link emailed to you anytime. Your doctor will join the conference at your appointment start time. Your device (tablet/phone) will request for installation of Google Hangout if required.

If you are using your desktop computer or laptop computer, Google Chrome Web-Browser is all you need to start the videoconference. For tablets and smartphones, the email request for videoconferencing will open up a request to download Google Meet / Hangout. You will need to install Google Hangout to your device to start the videoconference. Please join videoconference session at the start time of your appointment.

Please note: for options 2 and 3 you will need a working webcam, microphone, speakers / earphones, internet connection and data.

Should you have any other preferred channels of communication e.g. LINE, WeChat, Whatsapp, please email us to let us know : info@centurymedica.com . Please also subscribe to our mailing list to keep abreast of the newest developments.




More one Web-Browser Video-Consultation:


Chrome Web-Browser Video-Consultation: after booking, an invitation to start a video conference in your Chrome web-browser will be emailed to you. Click on the link to familiarize yourself with the interface before the appointment time. You can open and close the interface by using the invitation link emailed to you anytime. Your doctor will join the conference at your appointment start time. Your device (tablet/phone) will request for installation of Google Meet/Google Hangout if required.

If you are using your desktop computer or laptop computer, Google Chrome Web-Browser is all you need to start the videoconference. For tablets and smartphones, the email invitation for videoconferencing will open up a request to download Google Meet/Google Hangout. You will need to install Google Hangout to your device to start the videoconference. Please join the videoconference at the start time of your appointment.

Please note you will need a working webcam, microphone, speakers / earphones, internet connection and data for Web-Browser Video-Consultation.

Please refer to our Video Bookings Guide for more information.




What if my consultation lasts longer than 20 minutes?


In our experience, 10 -15 minutes is sufficient time for most of our clients. Should you require a longer consultation, let us know towards the end of your session to book a follow up appointment. Booking instructions and payment will be emailed to you for confirmation and we will call you back at the earliest available opportunity. Unfortunately in-session extensions will not be possible at this moment. Your doctor may, at his/her sole discretion, decide to extend your session when conditions permit as a courtesy.




Have other questions but cannot find the answer?


Please email us: info@centurymedica.com.

You can also use the “Chat with us” feature in the left lower corner of the web page for live chat.

For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed T & C before using the platform.





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South Africa, free medical advice, free medical consultation, ask doctor medical questions,  personal medical consultation, prescription, referral, medical report, travel medicine, aviation medicine, internet medical consultation, medical advice, Chinese medical advice Chinese medical consultation, mandarin Chinese doctor south Africa, mandarinChinese doctor medical century city cape town south Africa, medical test .medical investigation, reproductive health, sexual health questions, psychological health, depression, anxiety, diet medical advice, weight loss, exercise, online medical doctor, free medical consultation, internet medical advice, web doctor, web medical advice web medical consultation, free doctor consultation skin probllems, female male issues, DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé.DOCPRIVÉ. DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé DocPrivé WELCOME TO DOCPRIVÉ, YOUR OWN PRIVATE DOCTOR, WHEREVER YOU ARE. MEDICAL ADVICE, PROFESSIONAL DOCTORS, HAVE AN ONLINE Consultation. Qualified and Accredited doctors, book and online onsultation, wherever you are. Your personal information will remain secure and onfidential, YOU ARE IN GOOD HANDS. CONVENIENT AND Personalized service, your own private physician, book anytime anywhere. RELAX AND BE WELL, your medical sanctuary, peace of mind. Adventure to dream destinations, travel medical consultation, our international team on tandbyRestoration & erjuventation, with your private physician, journey to a healthy lifestyle. RECEIVE A FREE CONSULT,BOOK ONLINE, TO ENJOY THIS.1.       Sign up and book and appointment: Book online to choose a time and method of consultation that suits you. 2.     Talk to your own private doctor: our doctors will contact you through your preferred method. 3.         Be well: received medical advice, prescriptions, lab referrals and reports as required. DOCPRIVÉ Our doctors .Our doctors are registered, qualified Our doctors are registered, qualified medical professionals with the Health Professions Council of South Africa. Additionally, some doctors may also have UK and US medical registration, as well as American Heart Association Advance Life Support certification.  Our international team of doctors are professional General Practitioners who are trained to provide high quality healthcare. Book now to enjoy the convenience of bespoke medical consultation online wherever you are.Sign up for a free trial medical consultation now. Explore our brands. DocPrivé: it’s like having your own private doctor. Professional medical advice wherever you are phone Consult ( landline or mobile). Skype Consult. Web-browser Consult ( need Chrome). Book and chat with your own private doctor. Check our bookings video guide on how to book. You will need a valid mobile /landline number (please check list of valid countries). You will also need to have Skype installed or Chrome web browser, depending on which method is preferred (see detailed instructions). Clickable link Book and chat with your own private doctor. Check our bookings video guide on how to book. For Skype and web-browser consult, you will need working webcam, microphone, internet connection and data. Cost: R289*ZAR ($40 SGD) for consult. $20 SGD) for administrative charges of prescription, referral letter and medical report. *cost will depend on the prevailing exchange rate (refer to the currentcy convertor for guidance), your card will be charged in the currency of your bank account for the equivalent Singapore Dollars Value and the cost is based on the Singapore dollar value quoted. Services we offer. 1.Travel Health Advice ;Going to your dream holiday in an exotic location? Before your departure, have a chat with our doctors to find out on what you can prepare beforehand to ensure that your holiday is not ruined by unforeseen health concerns. There are many things you can do to make your holiday safe and hassle-free. Already travelling but has health concerns and not sure what to do? Chat with us for professional assistance. General Vaccination advice ;Did you know that even adults need vaccines and boosters to protect against diseases? Not sure if you had all the recommended shots to protect you from nasty bugs? Have a chat with our doctors to plan for your vaccination schedule. There are also new vaccine options such as HPV vaccine. Chat with your doctor to see how you can benefit. 2.Dietary/exercise advice ;Trying to lose weight /gain muscle/eat healthier but not sure where to start? Chat with our doctors for a professional plan. 3.Medical report interpretation :Have medical test results and reports but not sure what it means? Need a second opinion on your results? Not sure how to use the medication around the house? Chat with our doctor to have a detailed discussion. 4.Your very own private doctor consultation:It’s like seeing your regular doctor, but more convenient. Our doctors are qualified and experienced in providing an excellent standard of care. They are all certified independent medical practitioners with the Health Professions Council of South Africa. Some of them may also have additional qualifications and licenses to practice in other countries such as registration with the UK medical council (GMC) and US medical license. All our doctors are also certified providers of American Heart Association’s Advanced Life Support so you can rest assured that you are in good hands. We can provide you with medical advice, diagnosis and treatment plan. If after your consultation the doctor agrees that the condition warrants, he/she will also prescribe medication. We can also email you the prescription which you can take to the nearest pharmacy to be fulfilled. If your consulting doctor agrees that blood tests are required, we will refer you to the nearest laboratory and once the results are ready, have a follow up consultation to discuss the plan forward. You will have to pay for the medication and the tests at the pharmacy or the laboratory. Please note that prescription and laboratory testing referrals are only available in South Africa. Should you reside outside of South Africa, we can still recommend the medication you can purchase at the pharmacy and the type of blood tests that you may require but at this moment we will not be able to provide a prescription and laboratory referral outside of South Africa. Did you know that most patients who go to a GP will not require prescription medication and that many conditions can be safely and effectively treated with non-prescription medication? If you are in doubt whether, why not chat with one of our doctors. There is also the option of having a house-call for those lucky enough to be living in Cape Town at a discounted price after your tele-consult. Click here to find out more about this option.  6Reproductive Health Questions ;Trying to fall pregnant? Have contraceptive related questions? Sexual health related questions? Have a confidential chat with your own private doctor. 7.Psychological wellness; Not sleeping well? Symptoms of depression or anxiety? Chat with our doctor for advice.  What we are unable to consult for:8.Emergencies : PLEASE LEAVE THE WEBSITE IMMEDIATELY AND DIAL 911 ( SOUTH AFRICA MOBILE) OR OTHER ALTERNATE EMERGENCY SERVICES  1.       Chinese traditional medicine ;FAQ (Frequently Asked Questions) How can I chat with the doctor? There are 3 methods: 1.                You can book an appointment for a telephone consult on your South African mobile/landline. For other countries please see the list below:  Both landlines and mobiles in Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States Only landlines in Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela. 2.                Alternatively, if you have Skype installed we can videoconference you. Please provide your Skype user name when you book the appointment. 3.          After booking, we can also email you a link to start a video conference in your Chrome web-browser for your video consult if preferred. For options 2 and 3 you will need a working webcam, microphone, speakers/earphones, internet connection and bandwidth and can be on your desktop computer or laptop computer. For tablets and smartphones, the email request for videoconferencing will open up a request to download Google Hangout. You will have to install Google Hangout to your device to start the videoconference should you prefer to not use Skype. Please log into the videoconference session at the start time of your booked appointment. Should you have any other preferred channels of communication e.g. LINE, Wechat, Whatsapp, please email us to let us know : nfo@centurymedica.com . Please also subscribe to our mailing list to keep abreast of the newest developments. Can I claim from medical aid/insurance? Century Medica is a registered healthcare provider and all the services are on a self-pay basis. While we do not work with any medical aid at this moment in direct payment, receipts from Century Medica are valid healthcare receipts. Please check with your medical aid/insurance regarding reimbursement.  Can you prescribe antibiotics? Antibiotic use is regulated as overuse can contribute to resistance of bacteria in the person who has consumed the antibiotic inappropriately. Antibiotic resistance is a serious problem as there will be very few treatment options that can be used to treat infection in that particular individual. At Century Medica, all our doctors are professionally trained in the appropriate use of antibiotics, which is why we will not put you at risk by prescribing antibiotics to you without having the opportunity of a clinical examination. Should our doctors feel that antibiotic is warranted in your case, we can prescribe or will refer you to appropriate providers if you require further physical workup. What kind of medication can you not prescribe? 1. Any medicines classed as controlled or restricted drugs/substances under the MEDICINES AND RELATED SUBSTANCES ACT 101 OF 1965 and all its’ amendments; 2. Unlicensed medications; 3. Sedatives or sleeping tablets; 4. Strong analgesics; 5. Medications that need to be initiated by a hospital specialist. We are, however, able to refer you to see a relevant specialist with a medical referral (we charge for referral letters, see our Costs).  What if my consultation lasts longer than 10 minutes? In our experience, 10 minutes is quite sufficient for most people. Should you require a longer chat, no problem, let us know towards the end of your session to book a follow up session. Booking instructions and payment will be emailed to you for confirmation and we will call you back at the earliest available opportunity. Unfortunately in-session extensions will not be possible as the appointments are pre-booked and there may be another person waiting to chat with the doctor. Your doctor may, at his/her sole discretion, decide to extend your session when conditions permit as a courtesy. Can you send my medication to me? No. At this moment, we do not offer this service. Be sure to subscribe to our mailing list so that we can keep you updated of new developments. We can, however, advise you on the medication you can purchase at pharmacies nearby or send a prescription to you (see cost). Is this service available even when I am outside of South Africa? Yes! You can request for a call back and chat with our doctors worldwide. Please make sure that you provide a mobile number/ landline or Skype account when booking so that we can connect with you better. We will also be able to call you on your mobile if the number is based in the following countries: Both landlines and mobiles in Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, South Africa, Thailand and United States. Only landlines in Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.  Which languages are available?English and Mandarin. For Mandarin service, please book in the Mandarin section of our website. Can I send photos/files/medical reports to the doctor before the chat? Yes! Please email our doctor directly at: doctor@centurymedica.com. Make sure that you include in the email your login email, name and consult time before your session so that we have all the information to assist you with.  Photographs should be taken in good light, must be well focused and preferably with another item next to the object for scale (e.g. ruler, coin, finger, common object of a fixed size). You can also scan your medical reports/test results to email to us. Your medical information will be stored securely compliant with HIPPA( see below). Is my information secure? Yes! Your information is stored with the highest level of security that is HIPPA compliant (HIPAA (Health Insurance Portability and Accountability Act of 1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information). Can I book a session for someone else? Yes! For children under the age of 18, you will have to be present the whole time. For persons over the age of 18, they will have to have their own account for privacy and confidentiality as we store medical information using the email as the identifier.  Can I open multiple accounts? To provide you with the best service that is tailor-made for you, it is better to use only one account so that we have your complete history. You may choose to provide only partial information regarding your condition but this can have a negative impact on the appropriateness and validity of the medical advice you are provided with. We rely solely on the information you provide during the consultation and via email. The responsibility to provide accurate information and the resulting advice rests with you. For detailed terms and conditions please click here. We recommend that you familiarize yourself with our detailed T & C before using the platform.

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